Privacy Policy

Effective Date: March 30, 2026
Last Updated: March 30, 2026

Plantalk LLC (“Plantalk,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.plantalk.ai, use our products and services, including Plantalk App, EZplant, and our hardware products such as Plantiemoji, or otherwise interact with us.

By using our website, applications, or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

This website and related services are operated by:

Plantalk LLC
Email: hi@plantalk.ai

We provide AI-powered solutions for indoor gardening and plant care, including software applications, connected hardware devices, plant diagnostics, and related services for both individual consumers and business partners.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you interact with us, we may collect information you voluntarily provide, including:

name
email address
phone number
shipping and billing address
payment details (processed securely by third-party payment providers)
account login credentials
customer support inquiries
distributor / reseller application details
company name and business contact information
uploaded plant images, videos, and text descriptions

B. Device and Usage Information

When you visit our website or use our app, we may automatically collect:

IP address
browser type
device type
operating system
language preferences
pages visited
session duration
referring URL
clickstream and interaction behavior
cookie identifiers
advertising identifiers

C. Plant and Sensor Data

For users of Plantiemoji and connected services, we may collect device-generated data such as:

soil moisture
temperature
humidity
light exposure
plant care history
growth trends
sensor performance data
app-generated care actions
user feedback on plant condition

This data helps us generate personalized care recommendations.

D. AI Interaction Data

When you use our AI features (such as plant diagnosis, care recommendations, or AI assistants), we may collect:

uploaded photos / videos
chat messages
diagnostic requests
AI-generated recommendations
interaction logs
feature usage analytics

We may use this data to improve model performance and service quality.

3. How We Use Your Information

We use your information for the following purposes:

provide and operate our website, app, and hardware services
process orders and pre-orders
fulfill shipping and customer support
manage accounts and subscriptions
provide AI-powered plant diagnosis and care recommendations
improve product performance and user experience
analyze usage trends and product development
communicate updates, launches, and promotional offers
manage distributor and channel partner inquiries
prevent fraud, abuse, and security incidents
comply with legal obligations

GDPR generally requires explaining why data is processed and for what purpose, so this section is particularly important for your EU visitors.

4. Legal Basis for Processing (For EEA / UK Users)

If you are located in the European Economic Area or United Kingdom, we process your personal data under the following legal bases:

consent
performance of a contract
legitimate interests
legal compliance

Examples include fulfilling orders, responding to support requests, and improving AI recommendations.

5. Sharing of Information

We may share information with trusted third parties, including:

Shopify and related e-commerce service providers
payment processors
shipping and logistics partners
cloud hosting and analytics providers
customer support software providers
AI infrastructure providers
authorized distributors and business partners (where applicable)

We do not sell your personal information.

For California users, you may have rights under CPRA / CCPA depending on applicable thresholds.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

remember preferences
analyze website traffic
improve user experience
measure marketing effectiveness
support retargeting and advertising campaigns

These may include Shopify cookies, analytics cookies, and advertising pixels.

Users in certain jurisdictions may be presented with a cookie consent banner.

Shopify specifically supports automated customer privacy and cookie settings for this purpose.

7. International Data Transfers

Because we serve users globally, your information may be transferred to and processed in the United States and other countries where our service providers operate.

Where required, we implement appropriate safeguards for international transfers.

8. Data Retention

We retain personal information only for as long as necessary to:

provide our services
comply with legal obligations
resolve disputes
enforce agreements
improve product functionality

9. Your Privacy Rights

Depending on your location, you may have the right to:

access your personal data
correct inaccurate information
request deletion
object to processing
withdraw consent
request data portability
opt out of marketing communications

To exercise these rights, please contact:

hi@plantalk.ai

10. Data Security

We implement reasonable technical, organizational, and administrative safeguards to protect your information.

However, no method of transmission or storage is 100% secure.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites, including EZplant and partner sites.

We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with the revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact: