Account Policy

Account and Data Deletion Policy

Plantalk AI

Last updated: November 1, 2026

This page explains how users of the Plantalk AI mobile application can delete their account and request deletion of associated personal data.

1. App Information

• App name: Plantalk AI
• Service operator: Guanghe Tansuo Technology Limited
• Contact email: hi@plantalk.ai

2. Account Deletion in the App

If you have access to your account, you may delete it directly within the Plantalk AI app:

1. Open the Plantalk AI app
2. Sign in to your account
3. Open the side menu (home screen drawer)
4. Tap “Delete Account”
5. Review the confirmation message carefully
6. Confirm your request to permanently delete your account

Once confirmed, your account deletion request will be submitted and your account will no longer be accessible.

Subscriptions and account deletion

Deleting your Plantalk account does not cancel an auto-renewable subscription managed by Apple or Google. You can manage or cancel the subscription in your App Store or Google Play account settings. Certain purchase records may be retained where necessary for accounting, fraud prevention, dispute resolution or applicable legal obligations.

3. If You Cannot Access Your Account

If you are unable to sign in, no longer have access to the app, or require assistance, you may request account deletion by contacting us at:

hi@plantalk.ai

Please include the email address associated with your Plantalk AI account so we can locate your data.

For security purposes, we may request additional verification before processing your request to prevent unauthorized account deletion.

4. Data That Will Be Deleted

Upon successful account deletion, we will delete or de-identify personal data associated with your account, including:

• Account information (such as email address and user ID)
• Plant records created within the app
• Uploaded plant images and related diagnostic data
• AI assistant conversation history linked to your account
• Care logs, notes, and plant-related records
• Device binding records for Plantalk-supported hardware
• Any other data directly associated with your account

5. Data That May Be Retained

We may retain certain limited information where necessary for legal, regulatory, security, fraud prevention, dispute resolution, or legitimate business purposes.

This may include data required to:

• comply with applicable legal obligations
• prevent fraud or abuse
• resolve disputes or enforce agreements
• maintain security and system integrity
• fulfill tax, accounting, or financial reporting requirements

Any retained data will be kept only for as long as necessary for these purposes or as required by applicable law.

6. Processing Time

We aim to process all account and data deletion requests within a reasonable timeframe after verification.

Processing time may vary depending on:

• request complexity
• security verification requirements
• legal or regulatory obligations

7. Third-Party Services

Plantalk AI may use third-party service providers for:

• cloud hosting
• analytics
• AI processing
• payment processing
• customer support tools

When your account is deleted, we will take reasonable steps to ensure that relevant personal data is deleted or de-identified from these providers where applicable.

8. Contact Us

If you have any questions regarding account deletion or personal data handling, please contact:

Guanghe Tansuo Technology Limited
Email: hi@plantalk.ai

This is the same text as the account deletion published at plantiemoji.com/pages/account-deletion. Questions? Email hi@plantalk.ai.